Local Government Ombudsman, 2014

This report covers the adult social care complaints that the Local Government Ombudsman has considered during the 2013 calendar year. What constitutes adult social care is often the subject of debate, especially as the boundaries with healthcare become less defined. This report focuses upon complaints about services provided for adults who need extra support. This includes:

  • older people;
  • people with learning disabilities;
  • people with a physical disability;
  • people with a sensory impairment;
  • people with mental ill health; and
  • carers.

The report considers complaints about all types of registered social care providers regardless of whether care is delivered by a local authority, commissioned by a council or privately funded.