Andrew Butter, Mike Webster and Matt Hill

Department for Work and Pensions, 2010


This literature review was commissioned to understand the needs, preferences and experiences of people with mental health conditions and learning disabilities when accessing benefits, specifically Disability Living Allowance (DLA) and Attendance Allowance (AA). The main objectives of the review were to understand the existing evidence related to:

  • needs and expectations;
  • service provision and access;
  • networks;
  • channel preferences.