Service provision

The national overview report of the Care Quality Commission's home care inspection programme.

A report from the Royal College of Psychiatrists on the role of specialist mental health in-patient services for…

A code of practice for learning disability services, developed developed in response to the Winterbourne View…

A report that looks at the lessons learned from complaints to the Local Government Ombudsman.

A report from the Joseph Rowntree Foundation on what providers of residential care for older people can learn from…

A report, from the Local Government Ombudsman, on a complaint that for more than two years, Knowsley MBC did not…

A Department of Health report that provides examples of services that improve the health and lives of people with…

This report summarises the changes to improve the quality of care for vulnerable people - specifically, for people…

A guide to auditing and improving mental health services so that they are effective in supporting people with…

A report presenting further findings from the 2013 Learning Disabilities Census, following an initial report…

This is a toolkit created for Disabled Peoples User Led Organisations (DPULOs), other small organisations and…

The aims of this evaluation toolkit are to enable providers to:understand which values, knowledge and skills need…

This document sets out plans for more proactive, personalised and joined up care, including the Proactive Care…

KEY Community Supports operates throughout Scotland to provide support for people with disabilities. KEY had…

Local Government Ombudsman, 2014This report covers the adult social care complaints that the Local Government…