Local Government Ombudsman, 2012


Mr N is 58 and has a severe learning disability, epilepsy and atypical autism. He also has poor vision and limited balance, co-ordination and dexterity. Mr N's epilepsy causes him to have seizures of varying severity. He needs help with daily living including washing, dressing, using the toilet, eating and keeping safe.


Ms D is Mr N's advocate. She complained on his behalf that Birmingham City Council:

  • took a year to assign a social worker to assess Mr N's needs; and
  • took almost another year to provide an increase in his care.