The quality of Manchester Airport’s Changing Places accessible toilet facilities has been rewarded with a Platinum Award at the Loo of the Year Awards.
The Awards seek to find the best ‘away from home’ toilets in the UK and, after secret visits to the Changing Places facilities in Terminals 1, 2 and 3 were carried out by toilet-checking judges, the airport received a five-star rating.
Manchester Airport has invested £235,000 into the newly-installed facilities, which have been designed to meet the needs of passengers who have profound and multiple learning disabilities and other passengers with severe disabilities who need the support of at least one carer, providing them with a safe and easy-to-use toilet facility when travelling through the airport.
The annual Loo of the Year Awards started in 1987 and are recognised as standard setters for all those who provide ‘away from home’ facilities for staff, customers and visitors with more than 1,000 entries received this year.
A Manchester Airport spokesperson, said: “We are delighted with this award as it is an important recognition of the high standards we demand and is testament to the hard work of all of the unsung heroes who help to keep the airport clean and keep our customers happy, which is our number one priority.”
Clos-o-Mat provided the equipment for the Changing Places facility, which includes features such as a height-adjustable changing bench, an overhead track hoist; a peninsular toilet, privacy screens and increased space, giving passengers and their carers the facilities they require.
Access to the Changing Places is provided via the telephone next to each facility and is controlled by the Customer Contact Centre. To pre-notify the airport of a requirement to use the facilities, passengers or carers can contact the team on 0330 333 0304.