Patients with learning disabilities are now more empowered to feedback their experiences of NHS care and treatment through a new digital app launched at Central London Community Healthcare NHS Trust (CLCH).
The app has been designed to ask the traditional NHS Friends and Family Test questions to adults with learning disabilities, but it includes:
• Voiceovers for questions and responses and
• Colour coded cartoons.
This ensures the test is much more accessible and inclusive.
So far, more than 90% of service user participants have rated the app as “easy to use” and administrators said that patients testing the device were “very engaged with using an iPad, compared to the paper version.”
Dr Roman Raczka, consultant lead clinical psychologist at Parkview Centre for Health and Wellbeing, acted as the clinical lead for CLCH, working with the Rix Centre at the University of East London with their expertise in developing new media technology.
The project, My Health My Say, funded by NHS England as a Pathfinder Project, was a joint partnership between CLCH, Hammersmith & Fulham Clinical Commissioning Group, Hammersmith & Fulham Mencap, and Safety Net People First self-advocacy group.