Healthcare Quality Improvement Partnership, 2012



Brandon Trust is a UK charity working throughout the South West of England, supporting approximately 1500 people with learning disabilities to live the lives they choose. It employs nearly 2000 people and its services include Supported Living, Education, Work, Learning & Leisure, plus various types of registered Residential Services.


The Trust has adopted three inter-linked approaches to improving quality, each designed to focus its work as closely as possible on the people it supports. These inter-linked approaches have involved:

  • developing tools for care workers to support provision of a more personalised service;
  • developing the structure of the organisation to be more locally focused; and,
  • developing an audit process that assures and promotes the quality of services.